Delete Your Account

Last updated: January 8, 2026

How to Delete Your Account

You have two options to delete your Pet Pawty account:

Option 1: Delete from within the App

You can delete your account directly from the Pet Pawty app:

  • Open the Pet Pawty app
  • Go to Settings
  • Tap "Delete Account"
  • Follow the confirmation steps

Option 2: Email Support

Alternatively, you can request account deletion by emailing us:

  • Send an email to support@highlowstudios.com
  • Include the email address associated with your account
  • Use the subject line "Account Deletion Request"
  • We will process your request within 48 hours

What Gets Deleted

When you delete your account, the following information is permanently removed:

  • Your account information (name, email, profile photo)
  • Your user profile and settings
  • Households you created that have no other members
  • All pets and their photos in households that get deleted

What Gets Transferred

To preserve data for other household members:

  • Households you own with other members: ownership transfers to a co-owner, or the longest-standing member
  • Your pets in households owned by others: transferred to the household owner
  • Your pets in households you own: transferred to the new owner when ownership transfers

What Gets Anonymized

Some data is anonymized rather than deleted to preserve health records:

  • All health logs you created are anonymized (your identity is removed)
  • Health logs remain visible to household members to preserve pet health history
  • Your activity in households (joins, invites, changes) is anonymized
  • Anonymized data cannot be traced back to you or restored

Important Notes

Please be aware that:

  • Account deletion is permanent and cannot be undone
  • You will need to re-authenticate with Google or Apple to confirm deletion
  • If you own households with other members, ownership will transfer automatically
  • Your pets in shared households will transfer to the household owner
  • Health logs you created will be anonymized but remain in the app for other household members
  • If you are the only member of a household, all data in that household will be permanently deleted
  • After deletion, you can create a new account, but your previous data cannot be recovered

Questions?

If you have any questions about account deletion or need assistance, please contact us:

support@highlowstudios.com